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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎01-20-2022 07:40 AM

HP Recommended
Product: HP ENVY 5032 All-in-One Printer
Operating System: Microsoft Windows 11

HP Smart shows my printer (HP ENVY 5032) as 'ready' and is able to print. However, when attempting to scan I am told that HP Smart could not connect to the scanner. 

I followed all the troubleshooting recommendations to no avail, and the HP Print & Scan Doctor couldn't locate an issue. I have reconnected the printer, laptop & router and  I have also tried to use the printer via a USB connection. HP Scan still tells me it is unable to connect to the scanner.

Is there a way of bypassing HP Smart that might allow me to scan? When touching 'Scan' on my printer's digital display it simply tells me to download HP software.

Category:
1 person had the same question
2 REPLIES 2

‎01-20-2022 08:08 AM

HP Recommended

@LBDADA 

 

Please use HP Scan Extended software to scan:


                   https://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi

 

Regards.

BH
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‎01-20-2022 11:16 AM

HP Recommended

Would this same link help on my printer.  It's a Office Jet Pro 8600?  I'm getting the same issues as the person you just responded to.   Thanks!

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