HP Smart app Mobile Fax

[eduard15pr]

When trying to access to the Mobile Fax , received the following error: 

There was a problem connecting with the server. Please try again. 
 

This issue occurs in iOS, Windows and Android as well.

[Raj_05]

Hi @eduard15pr,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error you're encountering with the HP Smart app's Mobile Fax feature indicates a connectivity issue with HP's servers. Here are some steps to resolve this problem across iOS, Windows, and Android.

Check Internet Connectivity

• Ensure that your device is connected to a stable and reliable internet connection.
• Switch between Wi-Fi and mobile data (on mobile devices) to rule out network issues.
• Restart your router or modem if using Wi-Fi.

Update the HP Smart App

• Ensure the HP Smart app is updated to the latest version:
  • iOS: Visit the App Store.
  • Android: Visit the Google Play Store.
  • Windows: Open the Microsoft Store.

Restart the Device

• Restart the device where the HP Smart app is installed (phone, tablet, or PC) to clear any temporary cache issues.

Check HP Services

• Verify whether HP's services are experiencing downtime:
  • Visit the HP Support website.
  • Check for any alerts or service issues related to HP Mobile Fax.

Reinstall the HP Smart App

• Uninstall and reinstall the HP Smart app on your device. This can resolve issues caused by corrupted app data.

Verify Region Settings

• Ensure your device's region and time settings match the country where the HP Mobile Fax service is supported.
• For Windows:
  1. Open Settings > Time & Language.
  2. Ensure the region is set correctly and the time is synced.

[Raj_05]

Use an Alternate Network

• Try accessing the Mobile Fax feature on a different network (e.g., a friend's Wi-Fi, mobile hotspot).

Log Out and Back In

• Log out of your HP account in the HP Smart app, then log back in. This can refresh the connection to HP's servers.

Check Firewall or VPN Settings

• Ensure no firewall, antivirus software, or VPN is blocking the app from connecting to HP's servers.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support