HP Smart app edit function locks after edit

[Jackman100]

This issue just surfaced.  I'm using HP Smart 154.1.1072.0 with my printer HPAE52F7.Ian (HP OfficeJet Pro 8030 series) running Windows 10.  Until recently everything worked fine after a scan.  When I now edit a scan (using the three-dot icon in the upper right corner of the scan image) and edit the image and select "Done"  I am returned to the image main screen but the edit icon has changed from three dots to a "dot-dash-dot" icon and no further editing is possible (clicking on the icon does nothing).  If I have a multi-page scan and edit any page, the icon changes (locks) for every page in the scan.  This also occurs for edits when the edit is cancelled.  The only way to continue editing is to use the "Add" function.  After another scan is added to the already scanned images/documents, then the Edit icon returns to three dots and one page can be edited.  This is clumsy and extremely annoying.  It shouldn't have made a difference but this started happening after installing a new keyboard and mouse.

[Dragon-Fur]

@Jackman100 

Welcome to the HP English Community --

The most recent version of HP Smart has been exhibiting unwanted behavior for some users -- what you describe is a bit different from what I've read but it might certainly be related.

Issues with HP Smart have been reported to our Community admins.

HP is working on a solution.

For now, and until the application is fixed, perhaps use other methods to scan and edit scanned content.

Yes, I know -- HP Smart tools are easy to use and generally do what they ought.

If you have not done so,

Install the Full Feature Software --

HP Scan handle simple edits.

HP_Scan_Crop_4

9025_HP_Scan_menu_JPEG_More_Image_All_7

Ask if you need more information to help you install the printer software...

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / (then) Install <<<

HP OfficeJet Pro 8030 All-in-One Print EasyStart Printer Setup Software – Offline Use Only 

If / When asked, opt for the Full Driver / Full Software to be installed.

After the software is installed, Restart the computer and sign in. 

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What else?

If you can at least get the content scanned and saved,

If the content is JPEG format,

Consider / Try

Use Microsoft Photos to edit and then save or print.

The Editing tools are quite the same as in HP Smart, in fact.

Easy to use

Note >> The example is from a previous version of Photos.

The basics are likely similar...

Photos_Edit_Options_Adjust_1

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet Pro 8030 All-in-One Printer series  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[rocksolid68]

I have the same problem: edit one page of multiple pages scanned, the rest are locked from editing. This has happened multiple times. I will pay closer attention to the steps preceding. I don't scan multiple pages that often but am about to use this function heavily.  I have had the problem with both simplex and duplex copying.

I have NOT changed mouse or keyboard. My HP Smart version is 154.2.1075.0, newer than the initial report. However, I had not tried +ADD, thanks for the tip.

My All-in-One printer is an HP Officejet Pro 7740 wide

[Dragon-Fur]

@rocksolid68 

You are welcome.

True - the awaited new / replacement version of HP Smart is now available for installation.

If the new version addresses and fixes all the recent issues, editing should again work as designed.

?

The option to Import / open individual Saved image files and edit should work in Photos, I think.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Jackman100]

Unfortunately, the new update did not fix the problem.  After the new update was installed and also after re-installing the printer drivers I scanned again, but the problem is still there.  Further, the HP Scan full package (HP Scan and Capture) is no longer available.  The glitch is really only a problem with scanning to PDF format.  Scanning to a photo format (jpg) is not an issue because there's so much good image handling software available.  Not so much for pdf's.

[Dragon-Fur]

@Jackman100 

OK - Another try...

First a look at HP Scan and other Scan app / software alternatives

Next,

Reset HP Smart app

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True - HP Scan and Capture application is not -- was not -- the Full driver printer software.

True - HP Scan and Capture was retired in May 2024 - should it still be installed, it might work or might just as easily fail.

HP printers - Scan with HP Scan and Capture (Windows)

Note:

From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).

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Should you wish to continue,

If you have not done so,

Take a look at reinstalling the full driver printer software.

HP Scan - part of the full driver printer software should work to scan to PDF.

9025_HP_Scan_Menu_PDF_More_Destination_9

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Alternate Scan apps / software that support PDF

Single Page Scan

Windows Fax and Scan

In Windows,

Search for and open Windows Fax and Scan

Click New Scan

OR

Open previously scanned file (Step #4 in the first example)

If new scan,

Select your printer (to scan the content)

Scan the content as  .jpg format

Optional - Click to Save

Click to Print

When Print Pictures opens,

Select Destination "Microsoft Print to PDF"

First part - Scan or Open previously scanned content ( for example .jpg / .tif )

Instead of Print to your Printer, Select Print and then continue with next example in Print Pictures

Fax_and_Scan_Tif_Scan_Set_1

Print_Pictures_Microsoft_Print_to_PDF_1

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Continued

Alternate Scan apps / software that support PDF

Windows Scan app: In Windows, search for and open the Windows Scan app. If it is not listed, go to Windows  Scan (in English) to install it.

NAPS2 -- third party software -- is still around and worth a look if you've not tried it.

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.
• NAPS2 might require that the full driver printer software is installed.

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If you have not done so,

Reset the HP Smart application.

This is particular to the Windows version of the HP Smart app and removes the app's data.

No Joy?

Windows - Reset HP Smart Application

Next,

Reset the HP Smart application - This action removes the app data.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

If the app Reset does not work by itself, add:

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

Still Rubbish

Provided FYI

If nothing else works – Consider --

Uninstall the HP Smart app from Windows > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP Smart app from other device(s) on your network

After the app is removed > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP Smart application:

Install the HP Smart app on the mobile device

Start HP Smart app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP Smart application for Windows

HP_Smart_Win_Apps_Reset_3

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Jackman100]

Hooray!  The latest version of the HPSmart app, 155.1.1088.0, fixed the problem.  Can now edit each page in a multi-page scan without having to save and add a new scan.