• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-09-2025 08:24 AM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer
Operating System: macOS 12.0 Monterey

HP OfficeJet Pro 9025e. MacOS Sequoia 15.4. On same network. Using HP Smart app for Mac. Now says Printer Scan is "feature unavailable", though I have used it in the past. MacOS is updated regularly. Don't know about HP Smart app update. I wonder if the latest MacOS updates caused a problem. Without wiping my printer setup off the HP Smart app and downloading it anew, any suggestions?

Reply
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-10-2025 08:52 AM

HP Recommended

Hi @JJ042448,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Verify HP Smart App Version:

  • Ensure you are using the latest version of the HP Smart app.
  • Open the App Store and check for updates to the HP Smart app.

Restart Devices:

  • Restart Printer: Turn off the printer, wait for 60 seconds, and turn it back on.
  • Restart Mac: Restart your Mac to clear any temporary issues.

Confirm Network Connection:

  • Ensure your printer is connected to the same Wi-Fi network as your Mac.
  • Check that the printer’s network status is connected and stable.

Printer and Scanner Reset:

  • Open System Preferences on your Mac.
  • Go to Printers & Scanners.
  • Select your HP OfficeJet Pro 9025e and click - to remove the printer.
  • Re-add the printer by clicking the + button and selecting your printer from the list.

Check Printer Firmware:

Kindly refer to this link to update your printer firmware.

 

Update HP Smart App:

  • Open the App Store on your Mac.
  • Search for HP Smart and check if there is an available update.
  • Install any available updates to ensure compatibility with the latest MacOS updates.

Use HP Easy Scan:

  • Download and install HP Easy Scan from the App Store.
  • Open HP Easy Scan and try scanning using this application to see if the issue persists.

Clear Print Queue:

  • Open System Preferences > Printers & Scanners.
  • Select your printer and click Open Print Queue.
  • Cancel any pending print jobs to clear the queue.

Reset Printing System:

  • Open System Preferences > Printers & Scanners.
  • Right-click (or Control-click) in the printer list and select Reset printing system....
  • Confirm the reset and re-add your printer using the + button.

AirPrint Configuration:

  • Ensure that your printer is configured to use AirPrint.
  • Open System Preferences > Printers & Scanners.
  • Select your printer and then select Options & Supplies.
  • Check that AirPrint is selected in the Use dropdown menu.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

View solution in original post

Reply
Was this reply helpful? Yes No
3 REPLIES 3

‎04-10-2025 08:52 AM

HP Recommended

Hi @JJ042448,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Verify HP Smart App Version:

  • Ensure you are using the latest version of the HP Smart app.
  • Open the App Store and check for updates to the HP Smart app.

Restart Devices:

  • Restart Printer: Turn off the printer, wait for 60 seconds, and turn it back on.
  • Restart Mac: Restart your Mac to clear any temporary issues.

Confirm Network Connection:

  • Ensure your printer is connected to the same Wi-Fi network as your Mac.
  • Check that the printer’s network status is connected and stable.

Printer and Scanner Reset:

  • Open System Preferences on your Mac.
  • Go to Printers & Scanners.
  • Select your HP OfficeJet Pro 9025e and click - to remove the printer.
  • Re-add the printer by clicking the + button and selecting your printer from the list.

Check Printer Firmware:

Kindly refer to this link to update your printer firmware.

 

Update HP Smart App:

  • Open the App Store on your Mac.
  • Search for HP Smart and check if there is an available update.
  • Install any available updates to ensure compatibility with the latest MacOS updates.

Use HP Easy Scan:

  • Download and install HP Easy Scan from the App Store.
  • Open HP Easy Scan and try scanning using this application to see if the issue persists.

Clear Print Queue:

  • Open System Preferences > Printers & Scanners.
  • Select your printer and click Open Print Queue.
  • Cancel any pending print jobs to clear the queue.

Reset Printing System:

  • Open System Preferences > Printers & Scanners.
  • Right-click (or Control-click) in the printer list and select Reset printing system....
  • Confirm the reset and re-add your printer using the + button.

AirPrint Configuration:

  • Ensure that your printer is configured to use AirPrint.
  • Open System Preferences > Printers & Scanners.
  • Select your printer and then select Options & Supplies.
  • Check that AirPrint is selected in the Use dropdown menu.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No

‎04-10-2025 09:31 AM

HP Recommended

Hi @JJ042448,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Verify HP Smart App Version:

  • Ensure you are using the latest version of the HP Smart app.
  • Open the App Store and check for updates to the HP Smart app.

Restart Devices:

  • Restart Printer: Turn off the printer, wait for 60 seconds, and turn it back on.
  • Restart Mac: Restart your Mac to clear any temporary issues.

Confirm Network Connection:

  • Ensure your printer is connected to the same Wi-Fi network as your Mac.
  • Check that the printer’s network status is connected and stable.

Printer and Scanner Reset:

  • Open System Preferences on your Mac.
  • Go to Printers & Scanners.
  • Select your HP OfficeJet Pro 9025e and click - to remove the printer.
  • Re-add the printer by clicking the + button and selecting your printer from the list.

Check Printer Firmware:

Kindly refer to this link to update your printer firmware.

 

Update HP Smart App:

  • Open the App Store on your Mac.
  • Search for HP Smart and check if there is an available update.
  • Install any available updates to ensure compatibility with the latest MacOS updates.

Use HP Easy Scan:

  • Download and install HP Easy Scan from the App Store.
  • Open HP Easy Scan and try scanning using this application to see if the issue persists.

Clear Print Queue:

  • Open System Preferences > Printers & Scanners.
  • Select your printer and click Open Print Queue.
  • Cancel any pending print jobs to clear the queue.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No

‎04-13-2025 03:40 AM

HP Recommended

Hi @JJ042448,

 

Thanks for letting us help you out! If you're all set, please mark this post as 'Accepted Solution' so I can do a virtual happy dance! 

 

If you need anything else, I'm all ears (or rather, all text). Just let me know! 

 

You're awesome, and I'm honored to have been your go-to guide today! 

 

Stay fantastic, and have an amazing day ahead! 

 

Best Regards,

Kuroi_Kenshi
I am an HP Employee

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.