HP Smart app won't let me use my scanner feature. Is there another way?

[Gretch623]

The HP Smart app won't let me use my scanner on my HP Deskjet 2132. Is there another way to hook the printer up to my laptop without uaing the app?

[Dragon-Fur]

@Gretch623 

Welcome to the HP Community Forum.

HP Smart can likely be fixed -- letting that go for the moment.

Do consider

Restart Everything, including the router that controls your network.

Moving on...

Yes, you can use your printer to print and scan without using HP Smart.

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Printer Software - Full Feature Software

If you have not done so, consider

If the software is already installed and you want to "reinstall":

Uninstall the printer software from Programs and Features

Restart the computer and log in

Check that all the pieces of the printer software have been removed - if anything is deleted, Restart computer and log in

Next,

Download, Save, (then) Install new copy of the printer software

After the software in installed, Restart the computer and log in

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download  <<<

HP DeskJet 2130 series Print and Scan Driver and Accessories 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources / Examples

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_10

Example - HP Scan - Menu > Scan > PDF > More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_8

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP DeskJet 2132 All-in-One Printer 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Gretch623]

Thank you!! 

[Dragon-Fur]

@Gretch623 

You are welcome.

Nice to have options.

Happy Scanning.

If you like, consider other scan  software / applications.

For example...

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Printer Scan Application - 

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

HP Scan and Capture features an adjustable screen size.

* NOTE:  The correct HP print software drivers for your scanner must be installed from HP's Support Website.

Application controls / options

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

 Example 1 - HP Scan and Capture - Initial setup / Add (printer) device

Scan_and_Capture_Add_Select_Device_2

Example 2 - Example - HP Scan and Capture - Menus

Scan_and_Capture_Document-Photo_Settings_1

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Printer Scan Software - NAPS2 -

NAPS2 – “Not Another PDF Scanner” (Free – Donations gladly accepted by the NAPS2 organization)

• Download-Save-Install >  NAPS2 
• Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s).
• Not always simple “Plug and Play”, nonetheless, this free software is powerful and configurable.
• NAPS2 might require that the full driver printer software is installed.

Notes

• Includes an OCR feature – may need Ghostscript add-on (See NAPS2 forum entry)
• Read the Support pages for information
• Read the Getting Started guide
• Combining files?  Read the Command Line Usage guide > Select Combining and Converting Files
• NAPS2 might support higher resolutions while still using the ADF

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Printer Scan Application - Windows Scan -

Windows Scan – Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

• “Get” the application from the Store >  Windows Scan
• Help File:  Install and use a scanner in Windows 10

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Printer Scan - Webscan - EWS -

Webscan – located in the Embedded Web Server (EWS) – No additional software

This option requires a network connection and EWS

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTE:  Webscan feature  is not available on Laser printers

If the printer is on the network,

If the EWS feature is available on your printer,

First Time Use Only:  Enable Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Settings > Security > Administrator Settings > Enable >> Check box next to Webscan
• Click Apply to save any changes

Use Webscan

• Open your favorite browser > type / enter Printer IP address into URL / Address bar
• Tab Scan > Webscan 
• Set up Webscan the way you want it - for example, set the Source to ADF
• Click Start Scan to scan your document / image using Webscan
• After the scan is complete, Save the scan to your computer.

• Optional >> Expand the “white background” area to a size to accommodate your data.  If unknown, try 1300x1300
• File > Select “From Scanner or Camera”
• Select your printer > Follow the prompts to scan and then save your item

Example - Webscan

EWS_9025_Webscan_3

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"