HP Smart does not recognise scanner HP ENVY Photo 6230

[PBC1963]

Problem is HP Smart say 'Couldn't connect to scanner. HP Smart cannot scan from this printer. Either no scanner was detected or HP Smart is not compatible with the scanner in this printer'. I have uninstalled HP Smart and reinstalled it. I have used HP Print and Scan Doctor, but doesn't fix problem (despite saying it has done so). Any help much appreciated! Thanks, Peter

[belthe]

purtroppo ho lo stesso problema. invece collegandolo allo smartphone funziona

[PBC1963]

Thank you for your help. However, I need to get it working properly. Best wishes, Peter

[Betty0610 · Accepted solution]

@PBC1963

Welcome to the HP Support Community.

I'd be happy to help.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Thanks!

Have a great day! 

[PBC1963]

Thank you very much, that seems to have fixed it.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Thanks!

Have a nice day and stay safe!:)