HP Smart does not see scanner

[weegeordie]

Tried to scan this morning but HP Smart says the printer is offline. I can get it to print a test page, but it insists that the printer is offline. Any suggestions?   ...g

[Dragon-Fur]

@weegeordie 

Welcome to the HP Community Forum.

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@weegeordie wrote:

Product: HP OfficeJet Pro 8710 All-in-One Printer

Operating System: Microsoft Windows 10 (64-bit)

Software / Application:  HP Smart

Tried to scan this morning but HP Smart says the printer is offline. I can get it to print a test page, but it insists that the printer is offline. Any suggestions?   ...g

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Troubleshooting document

Windows and MacOS - Start here – Solutions presented in the order to be completed:

HP printer is offline or not responding

and

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Consider

Restart everything, including the router that controls your network.

No Joy?

Reset HP Smart Application

Reset the HP Smart application - This action removes the app data.

Open Settings > Apps > Apps and Features

Search and Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

HP_Smart_Win_Apps-and-Features_ Reset_3

If the app Reset does not work

Next,

Uninstall the HP Smart App from Settings > Apps > Apps and Features

Restart the computer and log in

“Get” a new copy of the HP Smart application from the Microsoft Store

Open HP Smart > Sign in > Add Printer(s)

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HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

HP OfficeJet Pro 8710 All-in-One Printer

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[weegeordie]

Tried again this morning and everything is working. I have no idea why. But thanks for trying.   ...g

[Dragon-Fur · Accepted solution]

@weegeordie 

No worries - apparently it sorted on its own.  Nice.

Thanks for the update.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"