HP Smart doesn't ask location to save a scan, file disappears.

[hcwhite093]

I go through all the steps to scan and save the file, but the option never pops up on where I would like to save my scan file to. I hit save and it just closes the HP Smart app and there's no file saved anywhere on my computer. Virtual assistant says that there should be a window or option that pops up asking where I would like to save to but this doesn't happen. There is no option to chat with a live agent. Added screenshot in comments.

[hcwhite093]

[Irfan_06]

Hi @hcwhite093,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It sounds like the HP Smart app is either crashing or failing to complete the save process correctly. Here are some troubleshooting steps to resolve this issue with your HP DeskJet 2755e:

Check Default Save Location

Look in the HP Smart default save folder

• Open File Explorer and check:
  • Documents > Scanned Documents
  • Pictures > Scans
• If the file is there, the app is saving automatically without prompting you.

Search for the scan manually

• Press Windows + S, type the file name (if known), or search for recently modified files.

Fixing the HP Smart App Issue

If the file isn’t being saved, try these fixes:

1. Update HP Smart

• Open Microsoft Store > Library > Check for updates.
• Update HP Smart if available.

2. Reinstall HP Smart

• Uninstall: Go to Settings > Apps > Installed Apps (or Apps & Features), find HP Smart, and uninstall it.
• Reinstall: Download the latest version from the Microsoft Store.

3. Reset HP Smart App (Windows 11)

• Settings > Apps > Installed Apps
• Find HP Smart, click Advanced Options, and select Reset.

Try Alternative Scanning Methods

If HP Smart still doesn’t prompt for a save location:

1. Use Windows Scan App

• Press Windows + S, type Scan, and open Windows Scan.
• Scan your document and manually select a save location.

2. Use HP Print and Scan Doctor

• Download from HP’s official site.
• Run the tool and follow instructions to diagnose scanning issues.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support