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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎06-25-2024 04:02 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

The HP SMART contains the SCAN feature which has stopped working after some HP update. I have tried previous recommendations such as....

- Reset printer

-Re-install HP smart

-Delete previous HP products

-Review configuration inside HP Smart.

Nothing is helping on recovering the scanning. I believe this is a bug within this application  as printer WORKS for example by using Word document.  When you do a diagnosis of the printer (HP Deskjet 2700 Series) it indicates...."No issues were found".  Your virtual agent does not help.  I would appreciate some inputs. My PC is Dell Inspiron 15 7000 and with windows 10. As I have said scanning option has been working. 

 

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