• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
OfficeJet Pro 8710
Microsoft Windows 10 (64-bit)

I had a desktop icon for Scan that used to work, but stopped working.  Now I am able to scan using HP Smart, accessed from my taskbar.  But I would like to have an icon on my desktop:  how can I create one?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

Right-click the Start button and select Run, paste the following and press OK:

 

Spoiler
shell:AppsFolder

Locate the HP Smart app, right-click it and select Create shortcut, press Yes and a shortcut will be added to your desktop.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

11 REPLIES 11
HP Recommended

Hi,

Right-click the Start button and select Run, paste the following and press OK:

 

Spoiler
shell:AppsFolder

Locate the HP Smart app, right-click it and select Create shortcut, press Yes and a shortcut will be added to your desktop.

 

Shlomi

 



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thanks ShlomiL,

 

It worked! 

 

But shouldn't there be a more accessible, user-friendly way to create a desktop shortcut for HP Smart?  There usually is for most programs.  Why did HP make it so difficult by burying it so deep in this technical method that the average person would need an expert like yourself to find out how to do it?  

HP Recommended

Well, this is not unique to HP in any way, while Desktop applications are accessible for the desktop, Modern apps from the Microsoft Store are not, this applies to any Modern app and have nothing to do with its developer.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

Thanks again Shlomi!  I had not heard of a "Modern" application before so I had to "Google" for a definition.  You have educated me.  

HP Recommended

I had to reinstall OfficeJet 5200 and I lost my Scan Icon on desktop> how can I get it back.

 

HP Recommended

Hi @trtadams

 

Welcome to the HP Support Community. I'd be happy to assist you.

 

Follow the instructions below -

  • Click the Search icon on your operating system, type Scan into the search bar,
  • from the shown results right-click on Scan To and select Open File Location.
  • Right-click on Scanto.exe and select Send to > Desktop,
  • it will create a shortcut for the scanning software on your desktop.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

HP Recommended

I already had a solution that worked for me, from Shlomi, see earlier in this thread. 

 

So I thought I'd just see what this newer suggestion was about.  But I did not know what you meant by "Click the Search icon on your operating system."  I know I sound stupid, but please explain.  When I tried to do it, I came to a page describing steps to use Windows Fax and Scan.  I'm not sure that is what you meant.

HP Recommended
  • Click the start button on your desktop screen,
  • type Scan into the search bar,
  • from the shown results right-click on Scan To and select Open File Location.
  • Right-click on Scanto.exe and select Send to > Desktop,
  • it will create a shortcut for the scanning software on your desktop.

Keep me posted!

HP Recommended

Thanks for your reply, Jay.  But I click the Start icon and then I do not see any Search Bar.  What am I missing?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.