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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎03-02-2022 10:41 AM

HP Recommended
Product: HP OfficeJet 3830 All-in-One Printer
Operating System: Microsoft Windows 11

If it wasn't broken, why did HP fix it?  I think HP screwed up shoving this down our throat. Until now, I've been happy with my HP products

With the old "HP Printer Assistant", I did not have to be "on-line" to scan and save a document.  I have a 100(+) mbps connection but it takes "HP Smart" 20 to 30 seconds to connect. The old scan control panel was much friendlier to use, but as of Feb 28 at 0530 hrs., it doesn't work anymore.

How can I dump "HP Smart" and go back to my old, reliable "HP Printer Assistant"?

Category:
15 people had the same question
1 REPLY 1

‎03-06-2022 08:26 AM

HP Recommended

@Shamrocm, Welcome to the HP Support Community! I’m here to help.

 

Apologies for the inconvenience. I understand your concern. It s as per the design of the HP Smart app.

 

Yes, you may install the full-feature driver instead of using the HP Smart app.

Click here to download the HP Full-feature driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Use the HP Printer Assistant.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

Was this reply helpful? Yes No
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