HP Smart lacks previous scanning features

[cardinals74]

My Windows 10 laptop died so I replaced it with a new one which has Windows 11.  Had to load the HP Smart app to connect my HP OfficeJet 5258 printer/scanner/fax.  I had finally scanned a document or two successfully, but when I tried to scan today it didn't work at first.  I loaded the extension fix found here: (https://h30434.www3.hp.com/t5/Scanning-Faxing-Copying/The-SCAN-feature-of-my-HP-Office-Jet-5258-Prin...), and was able to scan.  However, there were no options for double-sided scanning like I have used in the past.  Any hope for a more satisfactory solution or other options?  #HPDumb

[Dragon-Fur · Accepted solution]

@cardinals74 

Welcome to the HP English Community --

True - HP Smart - the Scan and Print Application available for Windows and Mobile - is different from the full driver printer software.

HP Scan Extended is old software -- the software is a relic from a bygone time.  The software still seems to work - at least in some cases.  The software was originally recommended when even older  printer software of the time failed to provide some of the desired features.

The full driver printer software for your printer is much newer than "Scan Extended" --

The Full Feature Software includes the features available for your printer model type and Windows 11.

Install the full driver software for your printer.

After the full driver software is installed,

If you like, check Scan Extended again - it if can make use of any of the full driver components, it will do so.

HP Scan - part of the Full Feature Software - includes scan options for 2-sided (Manual)

Details / How-to / Examples

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Install Printer Software

The differences can between the full driver and the Universal Scan software are subtle but important.

The Full Solution software is the full driver printer software.

The full driver printer software is the software used with "Scan to Computer".

Details are included later in this message.

Reinstalling?

• Uninstall existing full driver printer software from Programs and Features.
• If your printer includes a separate "help" in Programs and Features, uninstall that, too.
• Restart the computer and log in.
• If the printer is connected to the computer using a printer USB cable, remove / disconnect the cable before loading the software.

Download package is located on this web page:

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

In general, the web pack should load -

Download package > Save > Right-Click on the installation Package > Run as Administrator

If / When asked, opt for the Full Driver / Full Software to be installed.

Using USB?  (Re)Connect when instructed to do so.

After the software is installed, Restart the computer and sign in. 

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The installation of the full driver generally adds at least one or more shortcuts to the Desktop.

 Note:  Printer Assistant, HP Scan Assistant, and HP Scan are dependent on printer model and supported software options.

• Printer Assistant – Where still supported as part of the full driver printer software
• HP Scan Assistant – For those printers that no longer provide the Printer Assistant
• HP Scan – Shortcut on Desktop named for the printer model
• When installed, HP Universal Scan software adds a separate self-named “HP Scan” shortcut

Important

Printer Assistant shortcut > Tab Scan > Manage Scan to Computer > Enable

OR

HP Scan Assistant shortcut > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_15

Example - HP Scan - Menu - More > Destination > File Type

9025_HP_Scan_Menu_PDF_More_Destination_9

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP OfficeJet 5258 All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[cardinals74]

Thank you for the very helpful information!  I was able to regain my familiar scanner setup, so all well again!

[Dragon-Fur]

@cardinals74 

You are most welcome.

There is so much that works for scan and print -- but most of it doesn't work the same as its neighbor.

Smiling.

Happy Scanning.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"