HP Smart opens, I scan a page, then it shuts down before showing the scan

[MarkM13]

My HP Officejet Pro 8035 All-in-One Printer was scanning full docs earlier today, but now when I try to scan a page, it initiates, then when done, the HP Smart app simply shuts down. I open it again, it scans the doc, then closes before the doc appears on the screen. Have turned off the printer completely, etc, al

[Jay_G24 · Accepted solution]

Hi @MarkM13,

I'd like to help!

Try the below suggestions-

1)Uninstall HP Smart 

2)Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

3) try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

4)Reinstall HP Smart from windows store.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[MarkM13]

Yes, that's what it took was uniinstalling and then re-installing the HP Smart app on the desktop, thanks so much!

[MarkM13]

along with other steps too, Jay, thank you!

[Jay_G24]

You're welcome 🙂

If you need further assistance feel free to reach out to us.

Have a great day ahead!

Please click “Accepted Solution” on my public post if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!