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‎08-31-2021 05:43 AM - edited ‎08-31-2021 05:51 AM

HP Recommended
Product: hp officejet Pro 9010
Operating System: Microsoft Windows 10 (64-bit)

Hi,

If any one can assist or point me in the right direction? Any help, greatly appreciated.

 

When using HP Smart to scan documents, my PC reboots.

HP Smart: 130.1.323.0

Printer WiFi connected.

 

Sequence:

press scan in app, document loads into printer (from auto feed or flatbead)

PC shuts down immediately (no 'shutting down' or blue screen)

printer still working, PC back up.

No scanned image.

This happens every time, nothing in Windows event logs.

 

Printing works well.

 

However, if I use  HP Scan and Capture, all is good.

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-31-2021 06:45 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Possible to check if the Windows 10 OS is updated?

 

Alternative solution - use the HP FULL software. Download and Install from this link:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-9010-all-in-one-printer-...

 

These resources will be useful:

https://www.youtube.com/watch?v=l8dSpWOdRZM

https://www.youtube.com/watch?v=c033hQXNF-A

https://www.youtube.com/watch?v=QfPYjX6QucI

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

HP OfficeJet 9025 | 9028 | 9020 | 9015 | 9018 : How to scan using ADF & flatbed
HP OfficeJet 9025 | 9028 | 9020 | 9015 | 9018 : How to scan using ADF & flatbed
youtube.com/watch?v=c033hQXNF-A
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to scan a 2-sided document using the Automatic Document Feeder & the Flatbed Scan Glass on the HP
HP OfficeJet 9025 | 9028 | 9020 | 9015 | 9018 : How to scan using ADF & flatbed
HP OfficeJet 9025 | 9028 | 9020 | 9015 | 9018 : How to scan using ADF & flatbed
youtube.com/watch?v=QfPYjX6QucI
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to scan a 2-sided document using the Automatic Document Feeder & the Flatbed Scan Glass on the HP
Was this reply helpful? Yes No
3 REPLIES 3

‎08-31-2021 06:45 AM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Possible to check if the Windows 10 OS is updated?

 

Alternative solution - use the HP FULL software. Download and Install from this link:

https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-9010-all-in-one-printer-...

 

These resources will be useful:

https://www.youtube.com/watch?v=l8dSpWOdRZM

https://www.youtube.com/watch?v=c033hQXNF-A

https://www.youtube.com/watch?v=QfPYjX6QucI

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP OfficeJet 9010 | 9015 | 9018 | 9019 : Download & Install HP Full featured software
HP OfficeJet 9010 | 9015 | 9018 | 9019 : Download & Install HP Full featured software
youtube.com/watch?v=l8dSpWOdRZM
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to download and install the HP Full featured software for HP OfficeJet Pro 9010 AiO Printer ...
HP OfficeJet 9025 | 9028 | 9020 | 9015 | 9018 : How to scan using ADF & flatbed
HP OfficeJet 9025 | 9028 | 9020 | 9015 | 9018 : How to scan using ADF & flatbed
youtube.com/watch?v=c033hQXNF-A
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to scan a 2-sided document using the Automatic Document Feeder & the Flatbed Scan Glass on the HP
HP OfficeJet 9025 | 9028 | 9020 | 9015 | 9018 : How to scan using ADF & flatbed
HP OfficeJet 9025 | 9028 | 9020 | 9015 | 9018 : How to scan using ADF & flatbed
youtube.com/watch?v=QfPYjX6QucI
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. This tutorial shows how to scan a 2-sided document using the Automatic Document Feeder & the Flatbed Scan Glass on the HP
Was this reply helpful? Yes No

‎09-03-2021 05:14 AM

HP Recommended

apologies for the late reply, been busy with work 😞

 

Downloaded software, installed, last part, install from 'cd'

Choosing, install from web, then kicks of Microsoft store, which does cause the reboot issue.

 

No more reboots, many thanks. 

Was this reply helpful? Yes No

‎09-03-2021 11:09 AM

HP Recommended

Hi @Paddee ,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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