HP Smart share scan to outlook

[David189]

When using share scan to outlook, outlook reports an error of an empty file.  The share scan is not passing the file info to outlook.

[VikramTheGreat · Accepted solution]

Hi @David189,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

If Outlook reports an error of an empty file, the HP Smart Share may not be passing the file information to Outlook. Try creating an HP Smart shortcut to email your content to recipients, making sure your email address is included in the recipient list. 

If your scanned documents are appearing as blank in Outlook emails when using HP Smart, ensure proper email settings on your HP printer, check the file format, and try restarting the printer or scanning software. 
 

1. Check Printer Email Settings:

• Verify Email Configuration:

Ensure your HP printer's email settings are correctly configured with your Outlook email address and server details (SMTP server address, port number, authentication). 

• Two-Factor Authentication (2FA):

If you have 2FA enabled on your Outlook account, make sure you're using an app password instead of your regular password in the printer's email settings. 

• Scan to Email Directly:

Consider scanning directly to an email address from the printer's control panel, rather than using the HP Smart app to route the scan. 
 

2. Inspect Scan Settings and File Format:

• File Format:

When using HP Easy Scan, check if you are saving as PDF, PDF/A (for long-term preservation) or PDF-Searchable, as these options might affect the outcome. 

• Check for "Save all items to a single file" Option:

Ensure you haven't selected the option to save all items to a single file, which might lead to issues. 

• Check the Printer Connection

Make sure your HP Color LaserJet Pro MFP M283cdw is properly connected to your computer and turned on. 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[omkschool]

Hello, 

We are having the same issue on a Win 11 computer with sharing scans to Outlook frpm HP Smart so I thought I might ask which solution worked for you? Ours is a Deskjet 4210e.  

[David189]

Sorry, I have not had a chance to try any of the solutions at a company I help only a few times a year.

[VikramTheGreat]

Hi @David189,

Thank you for your response,

No worries at all! It sounds like this isn’t something you deal with often, so it makes sense that you haven’t had a chance to try the solutions yet. When you do get the opportunity, I hope it goes smoothly for you. If you need any help along the way—whenever that may be—just let me know. No rush at all

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

VikramTheGreat

HP Support