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‎04-12-2022 10:43 AM - last edited on ‎04-12-2022 10:47 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 8025e All-in-One Printer
Operating System: macOS 12.0 Monterey

I installed the printer only a few days ago and was able to use the HP Smart software to do a scan once.  Now it crashes every time.  I have updated the MacOs, deleted and reinstalled the HP Smart software and it still crashes rendering the scan function useless because it requires the software to operate.  I do not have a manual option from the touch panel.  This is truly frustrating and I am considering returning the printer back to where I purchased it and getting a different manufacture.

1 REPLY 1

‎04-21-2022 09:07 AM

HP Recommended

@LMartin2022

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

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