HP Smart - suddenly closes

[JOSHUARR]

Its really anoying that every time I'm scanning, the HP Smart suddenly closes.
All scanning, which is in process, is lost

¡¡So I have to start again evrything!! and its time consuming.

does anyone know what can be done to avoid this? 

[Dragon-Fur]

@JOSHUARR 

Welcome to the HP Community --

The solution depends on the source of the problem -

For example,

• A poor network connection can certainly cause issues when scanning.
• A busy system can cause trouble if there is not enough resource for greedy scan process.

Less easily checked but worth a look, network interference by other devices --

Example,

• Too many devices using the network - scanning requires a solid connection and one that does  not suddenly drop, change channels, or change network frequency (Mesh network).
• Old, outdated, poorly placed, weak router -- or a router that is not fully or correctly configured.  Router sourced issues are common problem, in fact.

What else?

Data sourced issues,

For example

• Very dense data -- this comes back to available resources in some cases.
• Scanning at 1200 DPI -- similar issue -- if the connection falters, Poof!

System sourced issues,

• Windows updates not current, not installed, pending, stuck
• System Updates not current, not installed

and possibly a big one,

• HP Smart app broken, corrupted, or otherwise compromised. 

The solution for broken app --

Reset the HP Smart application - This action removes the app data.

How to...

Windows 10 -

Settings > Apps > Apps and Features

OR

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP Smart in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP Smart > Sign in > Add Printer(s)

================================================

Devices

• Mis-matched versions of HP Smart on different devices.  What?  Every device where HP Smart is installed should be running the latest version of HP for that device and platform.

References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

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