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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: HP Smart will not communicate with Scanner.

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07-18-2022
12:49 AM
- last edited on
07-20-2022
06:24 AM
by
Ric_ob
I've been having difficulty operating the Scanner portion of my HP OfficeJet 4650 All-in-One Printer. It will print things OK but when I try to scan it keeps saying it's unable to connect to the scanner even after repeated installments. This is extremely frustrating as I need to utilize a scanner for various activities. Will I have to somehow accumulate funds to purchase a new all in one printer altogether?
Solved! Go to Solution.
Accepted Solutions
07-21-2022 08:56 AM
Hi @GSMurpOne,
Welcome to the HP Support Community
I'd like to help!
To assist better -
- How is the printer connected to the device USB or wireless?
- Are you able to make copies using the printer?
- What application are you using to scan, HP Smart or HP Easy Scan?
Let me know!
07-21-2022 08:56 AM
Hi @GSMurpOne,
Welcome to the HP Support Community
I'd like to help!
To assist better -
- How is the printer connected to the device USB or wireless?
- Are you able to make copies using the printer?
- What application are you using to scan, HP Smart or HP Easy Scan?
Let me know!
07-21-2022
03:07 PM
- last edited on
07-28-2022
08:57 AM
by
AgathaV
Please download and install HP Easy Start on your computer from this link -https://support.hp.com/in-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930
Soporte al cliente de HP - Descargas de software y controladores
Hope this helps!
07-21-2022 03:15 PM
Please download and install HP Easy Start on your computer from this link -https://support.hp.com/in-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930
Hope this helps!
Keep me posted
07-21-2022 03:15 PM
Please download and install HP Easy Start on your computer from this link -https://support.hp.com/in-en/drivers/selfservice/hp-officejet-4650-all-in-one-printer-series/5447930
Hope this helps!
Keep me posted