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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎08-31-2023 10:13 PM

HP Recommended
Product: HP ENVY 5642 e-All-in-One Printer
Operating System: Android 8.0 Oreo and older

HP Smart will not allow me to scan without logging in, but will not allow me to log in. The Virtual Assistant is useless and offers no workable solutions. There is nothing wrong with the hardware. I need to speak to a human being about this.

Category:
1 REPLY 1

‎09-03-2023 10:50 AM

HP Recommended

Hi @dlb1950 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing connectivity issues with HP Printer.

 

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

 

You can follow the steps under this link to uninstall.

 

Furthermore, you can reinstall using HP Smart App from this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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