• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎06-21-2024 03:42 PM

HP Recommended

After updating windows the other day, HP Smart does not recognize the scanner part of my printer. I can scan from this printer to this computer using other apps on this computer, so the scanner does in fact work, but something is not working with HP Smart. The message I get says "Couldn't connect to scanner. HP Smart cannot scan from this printer. Either no scanner was detected of HP Smart is not compatible with the scanner in this printer."

 

 

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-22-2024 08:23 PM

HP Recommended

I recently ran into this issue on my workhorse laptop for scanning where I have an HP 4155 connected via USB.  It could not find the scanner on the USB but did allow scanning using the network interface.

 

I also have an HP 6055 that I use via network only; connecting via USB resulted in the same issue so it's not the printer.

The version of HP Smart was 154.1.1072.0 so I was able to roll back one version to 153.1.1137.0; after adding the USB printer in HP Smart, I was able to scan.

 

The issue now becomes recognizing when the app automatically updates itself.


Hope this helps ...

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎06-22-2024 08:23 PM

HP Recommended

I recently ran into this issue on my workhorse laptop for scanning where I have an HP 4155 connected via USB.  It could not find the scanner on the USB but did allow scanning using the network interface.

 

I also have an HP 6055 that I use via network only; connecting via USB resulted in the same issue so it's not the printer.

The version of HP Smart was 154.1.1072.0 so I was able to roll back one version to 153.1.1137.0; after adding the USB printer in HP Smart, I was able to scan.

 

The issue now becomes recognizing when the app automatically updates itself.


Hope this helps ...

1 person found this reply helpful
Was this reply helpful? Yes No

‎06-24-2024 07:56 AM

HP Recommended

Thank you, this worked for now!! Hopefully HP fixes the issue for the next update.

Was this reply helpful? Yes No

‎06-24-2024 03:14 PM

HP Recommended

I ran into this same scenario and had the 154.1.1072.0 version of HP Smart software. How do you roll back the level of the HP smart software? I'm running on Windows 10 and just did a blasted update.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.