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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎12-04-2021 11:28 AM

HP Recommended
Product: HP8020
Operating System: macOS 11.0 Big Sur

Haven't scanned in a while but HPSmart will not load except cover page.  Eventually this error shows up.  The diagnostic program says nothing is wrong.  

 

(Error Code: OW_500_OWSID00001)

Still prints from iPhone,

2 people had the same question
1 REPLY 1

‎12-08-2021 01:18 PM

HP Recommended

@Mitutoyo21

 

Welcome to the HP support community.

 

I understand that you are getting a scanning issue, I am glad to assist you.

Are you able to print using the same app?

 

Meanwhile:-

Delete and reinstall HP smart app to fix the issue:-

Delete from /Users/Username/Library/Application Support/HP Smart.

Then delete HP Smart from the Applications folder and reinstall from the Mac App Store.

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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