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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎11-19-2024 12:59 PM

HP Recommended
Product: HP Spectre x360 16 inch 2-in-1 Laptop PC 16-f1000 (508R9AV)
Operating System: Microsoft Windows 11

HP Smart will not sign in to my HP Account, and therefore, I cannot scan or access other features such as HP InstaInk. I have uninstalled the software, updated drivers and factory reset my Spectre laptop. The HP printer is visible (and ink levels) on the HP Smart home page. HP Assistant will sign in.

 

Please let me know what my next step might be.

 

Error code: nosession - X-request-id: bfd5b8f0-a61a-11ef-9a51-859702901cfd.0b8e4c10-a6ae-11ef-9a51-859702901cfd

 

Cheers,

Sandy

Category:
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1 person had the same question
4 REPLIES 4

‎11-21-2024 06:25 AM

HP Recommended

Hi @SandyL111,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I understand you're experiencing an issue with signing into HP smart app for your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

 

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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‎11-22-2024 01:20 PM

HP Recommended

@Irwin6, thanks for your reply but this issue cannot be resolved by the basic steps included in the link you gave. 

When I click Sign on, I can enter my user/password. Then, I land on page (https://login3.id.hp.com/login3/error) that says:

An error has occurred

noSession

X-request-id:

4e013b10-a7 . . .

 

I am using Windows 11 Home, Version 23H2, Experience Pack 1000.22700.1047.0

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‎11-25-2024 02:07 PM

HP Recommended

Hi @SandyL111,

 

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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‎12-02-2024 12:06 PM

HP Recommended

Hi @irwin6,

The link you provided in your message (https://support.hp.com/us-en) seems to be just a generic URL and there weren't any of the options you suggested for generating a case number. 

 

I called the contact service number you provide and was transferred 5 times before a HP rep terminated the call (by accident I think/hope). Laptop tech passed me to printer tech, to software tech, back to printer tech, etc. and with each transfer, I was asked to explain the issue.

 

As you can imagine, this has become quite frustrating. Can you please connect me with a tech who is trained in HP Smart software and who can help.

 

Cheers,

Sandy

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