HP Smart won't sign in to HP Account

[SandyL111]

HP Smart will not sign in to my HP Account, and therefore, I cannot scan or access other features such as HP InstaInk. I have uninstalled the software, updated drivers and factory reset my Spectre laptop. The HP printer is visible (and ink levels) on the HP Smart home page. HP Assistant will sign in.

Please let me know what my next step might be.

Error code: nosession - X-request-id: bfd5b8f0-a61a-11ef-9a51-859702901cfd.0b8e4c10-a6ae-11ef-9a51-859702901cfd

Cheers,

Sandy

[Irfan_06]

Hi @SandyL111,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with signing into HP smart app for your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[SandyL111]

@Irwin6, thanks for your reply but this issue cannot be resolved by the basic steps included in the link you gave. 

When I click Sign on, I can enter my user/password. Then, I land on page (https://login3.id.hp.com/login3/error) that says:

An error has occurred

noSession

X-request-id:

4e013b10-a7 . . .

I am using Windows 11 Home, Version 23H2, Experience Pack 1000.22700.1047.0

[Irfan_06]

Hi @SandyL111,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

As you have exhausted all the possible troubleshooting steps to fix it. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[SandyL111]

Hi @irwin6,

The link you provided in your message (https://support.hp.com/us-en) seems to be just a generic URL and there weren't any of the options you suggested for generating a case number. 

I called the contact service number you provide and was transferred 5 times before a HP rep terminated the call (by accident I think/hope). Laptop tech passed me to printer tech, to software tech, back to printer tech, etc. and with each transfer, I was asked to explain the issue.

As you can imagine, this has become quite frustrating. Can you please connect me with a tech who is trained in HP Smart software and who can help.

Cheers,

Sandy

[SandyL111 · Accepted solution]

I found the solution - if you have the DuckDuckGo extension installed.

1. Log on to HP Smart from the app.
2. The logon page will open in Chrome (or other browser)
3. Click on the DuckDuckGo icon
4. Turn off: Protections are On for this site
5. Now you can log on

[MikeT17]

It worked for me.  the key was to use the duckduckgo "extension" icon.  And it might not be found on the URL row of the browser, but in the extension drop down list.  I suggest that the above be edited to make sure the user understands it it the extension icin.  I, too, was confused at first.

On a separate note, shame on HP support for making these things so hard to self-triage when a simple 3 minute phone call or chatting with a real person and not the Virtual Ass would have saved me 3 hours and a lot of frustration.  the fact the you don't publicize your phone support number is really bad and very poor customer service!  I am a stock holder and this is very disturbing.  Please make sure your management sees this.