HP Smart

[Maxxii369]

When I run HP Smart scanning  the screen stays blank when it loads 7 pages from the automatic feeder. I thought there was a problem with the printer. I then let it remain blank for about 30 seconds and only then did the pages appear.

Is this ok or is there a problem. This hanging with the blank screen did not happen previously.

[Betty0610]

@Maxxii369

Welcome to the HP Support Community.

I'd be happy to help.

Uninstall and reinstall and the HP Smart App.

Try a firmware update: https://support.hp.com/us-en/document/ish_1776648-1643972-16

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[Maxxii369]

I did reload HP Smart. I also reloaded the printer drivers. After scanning 7 pages the screen still went blank but if I waited about 60 seconds the 7 pages that were scanned appeared.

It seems to be caching/buffering or something and I am not sure if this should be the case.

I will also go through your recommendations thanks

Thanks for the reply.

[Betty0610 · Accepted solution]

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!