HP Smart

[priccard]

HP Smart stopped running on my Windows 11 computer.  I reinstalled it, but when I click on it, nothing happens.

[priccard]

I haven't used HP Smart in a while.  When I clicked on it in Start menu, nothing happens.  I uninstalled and installed latest version.  Still, nothing happens when I click on it.

[Irfan_06]

Hi @priccard,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with launching HP smart app on your windows 11 device.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Here are some steps you can try to troubleshoot the issue:

Check for Updates:

• Make sure Windows 11 is up to date. Go to Settings > Windows Update and check for updates.

Run as Administrator:

• Right-click on the HP Smart app and select Run as administrator to see if that helps.

Check Task Manager:

• Open Task Manager (Ctrl + Shift + Esc) and see if HP Smart is running in the background. If it is, try ending the task and then reopening the app.

Reset HP Smart:

• Go to Settings > Apps > Apps & features. Find HP Smart, click on it, and select Advanced options. Then, choose Reset.

Reinstall with Cleanup:

• Uninstall the printer software by following the steps from this link and restart the devices.
• Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Check Firewall/Antivirus:

• Sometimes, security software can block apps. Temporarily disable your firewall or antivirus to see if HP Smart launches.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support