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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-25-2026 06:48 AM

HP Recommended

Suddenly cannot use the mobile fax. The tile is there, when I click on it I do not get the option to add files or fax info

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1 REPLY 1

‎09-26-2026 08:07 AM

HP Recommended

Hi @TMPC12 

 

Welcome to the HP Support Community.

 

Thank you for posting your query.

 

I understand that the Mobile Fax tile is still visible in the HP Smart app, but when you select it, the options to add documents or enter the fax information no longer appear. Since this feature was working previously, I would request you to please install the New HP App and try again

 

Meanwhile Could you please confirm:

  • What device are you using (Android or iPhone/iPad), and which OS version?
  • Does the issue occur every time you select Mobile Fax?
  • If possible, does Mobile Fax work when you access HP APP from another mobile device?

Please also let me know whether you see any error message, blank screen, or loading indicator after selecting the Mobile Fax tile.

 

Take care and have an amazing day!

I'm an HP Employee.


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