HP Smart

[DeniseT57]

I can't reinstall HP Smart for windows 10

[Sneha_01]

Hi @DeniseT57,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're having trouble reinstalling the HP Smart software on Windows 10, here’s a comprehensive guide to help you resolve the issue:

1. Uninstall Existing HP Smart Software

Before reinstalling, make sure to fully uninstall any existing versions of HP Smart:

• Press Windows + I to open the Settings app.
• Select Apps from the Settings menu.
• Scroll through the list of installed apps to find HP Smart.
• Click on HP Smart, then select Uninstall and follow the prompts to remove it.

2. Remove Leftover Files

Sometimes, leftover files or settings can interfere with a fresh installation:

• Navigate to C:\Program Files or C:\Program Files (x86) and look for any folders related to HP Smart. Delete them if they exist.
• Press Windows + R, type %temp%, and press Enter. Delete the files in the Temp folder.

3. Check for Windows Updates

Ensure your system is up to date:

• Press Windows + I to open Settings.
• Click on Update & Security.
• Click Check for updates and install any available updates.

4. Reboot Your Computer

Sometimes a reboot is needed to finalize changes::

• Restart your computer to ensure that all changes are applied and any temporary issues are cleared.

5. Reinstall HP Smart

Now, try reinstalling HP Smart:

• Go to the HP Smart download page or search for HP Smart in the Microsoft Store.
• If downloading from the Microsoft Store, open the Store app, search for HP Smart, and click Install.
• If downloading directly from HP’s website, download the installer and run it. Follow the on-screen instructions to complete the installation.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support