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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Officejet 6310 All-in One printer on a Lenovo laptop
Microsoft Windows 10 (64-bit)

Hi,

I have an Officejet 6310 printer All-in-One printer, and I recently uninstalled adobe flash player. Eversince, HP Solution center shows a grey adobe flash player logo. I have looked around the HP community forum, found similar topics and have attempted to apply some of the recommended solutions. Specifically,I installed HP Scan and Capture as well as HP Scan extended software - which both work ok - but they're way too  basic in features and tools, compare to HP Solution center. I have also been able to perform scans directly from the ensuite control panel of the HP Officejet 6310 All-in-One printer as well as via the printers and devices section of windows control panel, but I still find these tools, extremely basic, as to the quality, the features and the availability of scanning formats, esepecially PDF scanning text options.

 

Any ideas, on how I could get HP Solution Center back to work, or at least get an equivalent application, which can handle various formats and PDF scanning options, would be muchly appreciated.

 

Thanks 🙂

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi,

HP Scan Extended would be the most feature reach workaround for your printer.

 

If you refer to OCR scanning, I may suggest trying the 3rd party NAPS2 application which include OCR Capabilities to a searchable PDF file:

https://www.naps2.com/doc-ocr.html

 

Regards,

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

3 REPLIES 3
HP Recommended

Hi,

HP Scan Extended would be the most feature reach workaround for your printer.

 

If you refer to OCR scanning, I may suggest trying the 3rd party NAPS2 application which include OCR Capabilities to a searchable PDF file:

https://www.naps2.com/doc-ocr.html

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended

I need also to send fax with my HP printer but HP Solution Center doesn't works. How is possible to do that?

HP Recommended

You may fax from the computer by printing  to the Fax queue (e.g. HP Officejeet 4500 (Fax).

 

If you are referring to faxing an original on the device itself, either send it from the printer front panel itself or else scan it to your computer and then print it to the fax queue.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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