HP Twain Scan error: "The scanner failed to complete the scan."

[j7p2sgt7it]

I'm having a problem with the MFP Network Twain Scan software. It generates the error shown in the image below.

Some details about our setup:

• The MFP (HP LaserJet Enterprise 500 MFP M525) is connected to the network.
• The TwainScan software is installed on a Windows 10 workstation and we use it to scan over LAN.
• The above  scan error started to appear after I upgraded both the printer firmware and the TwainScan software.
• Printer firmware was upgraded from version 2308209_000570 to version 2309021_581897.
• TwainScan software was upgraded from version 1.0.305 to version 1.0.683 on the Windows 10 workstation.
• TwainScan was installed on an Administrator user account.
• Switching windows accounts will cause the software to stop functioning on other user accounts. We get the same error as in the attached image.
• Scanning from the same windows account which TwainScan was installed sometimes works, but then fails intermittently.
• TwainScan 1.0.305 was stable and never had scan errors, only version 1.0.683 started to show issues.
• I can not downgrade TwainScan to 1.0.305 because it does not work with printer firmware version 2309021_581897.

These TwainScan scan errors kills productivity in our office and we need a resolution. We would like to install a slightly older versions of TwainScan, but the download page for our product ( https://support.hp.com/us-en/drivers/selfservice/hp-laserjet-enterprise-500-mfp-m525/5118272 ) only lists version 1.0.683. Is there a way to find older versions of this software?

Other details:

Workstation: Windows 10 (x64)
Printer: HP LaserJet Enterprise 500 MFP M525
Firmware: FutureSmart Bundle Firmware Version 3.9.5 (2309021_581897)
Utility: MFP Network Twain Scan Package 1.0.683

[j7p2sgt7it]

Does anyone have ideas how to tackle this problem?