• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

Hi, thanks for jumping in. I followed the instructions and now the USB install works. Do I need to do full install in order to connect to the printer through WIFI?  

HP Recommended

Hello, @Mosheh

 

Thanks for the update & Glad to know that you were able to install using USB 🙂

 

Now, is the printer already connected to the wireless network? Check the wireless light - if the light is blinking, then the printer is not connected & if the light is on, steady then it is connected to the network.

 

If the printer is not connected or even if it is connected, follow the steps below:

 

  1. Click on Start - All programs
  2. Scroll down and find the folder which says Officejet 8610 - Open the folder.
  3. Select the option which says "Device setup and software".
  4. You will get an option to convert a USB connected printer to wireless - Choose the option and follow the on-screen instructions to install the printer wirelessly.

 

Let me know if that helps!

Cheers 🙂

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
HP Recommended
Thanks for the reply. I had to leave town. So, I will not be able to test this last part for a while. Thanks for all your help. I will let you know about the results as soon as I get back. Respectfully, Mosheh
HP Recommended

@Mosheh

 

You're welcome. 🙂

 

Sure, please feel free to reach out to us. Bon voyage. 🙂

HP Recommended

Thank god you put that there Dvortex. It fixed my printer. I have an Officejet 6600 and I have spent the past couple days, at least 3-5 hours trying to get this fixed (breaks in-between). 

 

YOU SAVED ME!! IT WORKS!!

 

I was so frustrated when I couldn't scan my schoolwork into the computer and kept coming up with the 'Can't connect' or 'Unreachable' error. Hate that Twain Scan issue. Kept going in that stupid loop issue. They need to fix that. But this...

 

This actually worked! Was sceptical at first, but it did work. Instead of the Basic Program you put for the Officeject 8610 printer, I got the Basic Program Software from the HP website. Installed the **bleep** thing, and guess what....

 

The BLOODY PRINTER LIVES!! It actually let me scan!!

 

Happy happy happy

 

Thanks for the help!

HP Recommended

Hi Dvortex

I have a old  hp  j4860

Print and scan doctor tell me Hp twain scan don't work

I install the all software several time.

i use @mkazi  suggestion and also @Dvortex help

The problem remain

Printing is ok, the scanner is not available

 

Works on a Win 10 with a wifi connection

call you help me ?

thanks

paolo

 

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.