HP Utility - Scan to Email Stopped Working and cannot get it back to work

[Dutchie70]

Since I changed Internet Provider I have not been able to get Scan to Email back to work. 

Have used the SMTP settings of my provider and I have used the SMTP settings of Apple iCloud, neither work. Keep getting errors saying the credentials are incorrect, but I am using the settings from the respective websites and the credentials from my email account.

Any suggestions? HP Utility is not very user-friendly in that way

[Kumar0307]

@Dutchie70, Welcome to the HP Support Community!

Try using the MAC login credentials and check if that helps.

To setup Scan to Email option on your MAC, follow these steps:

1. Confirm the following requirements for the scan to email feature. If you do not meet these requirements, you can manually attach the file to an email message by saving the scan to a folder on the computer.

   • Scan to email works best when a local email client, such as Apple Mail, is installed and set up on the computer.

   • Web-based email accounts (Gmail, Yahoo Mail, Hotmail) must be configured through your local email client to scan to them. Check your local email support site for additional information.

2. Start the scan.

   • Printers with touchscreen or LCD menu control panels: From the Scan menu on the printer, select your computer name, and then select Email as PDF or Email as JPEG A new email message automatically opens on the computer.

     Some Web-enabled HP printers have a Scan to Email app in the Apps menu that sends emails from the printer using your printer's ePrint email address.

   • Printers with buttons only or printers without scan to email menu options: Continue to the next step to start the scan from the computer.

3. Open Finder , click Go in the top menu bar, click Applications, and then double-click Image Capture.

   

4. Click your printer name in the Devices or Shared list, and then click Show Details at the bottom of the screen, if necessary.

   After the preview of the scan displays, change the following settings:

   • Scan Mode: Select the scanning bed or automatic document feeder.

   • Scan to: Select Mail.

   • Name: Type a name for the scan file.

   • Format: Select the file type for the scan. When you select the PDF or TIFF format, the Combine into single document feature is available to save multiple page documents or multiple images into a single file.

5. Click Scan.

   A new email message automatically opens with the scan attached.

Let me know how this goes.

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