HP WNVY 6055e will not copy or scan.Using HP Smart.

[Jack_damax-1]

I have tried to copy and tried to scan using HP Smart. I get this consistent error message: Scanner in use. I have tried everything suggested. I have spent almost 3 hours on a live consult from an HP Tech. Here is the case file:

Case Number [personal info removed] – Closed

Product Description:  HP ENVY 6055e All-in-One Printer
Product Number: 223N1A
[Personal Information Removed]
Case Subject:  This printer is supposed to copy and scan. It copied ok when originally set up but it did not scan. After researching this issue I downloaded HP Scan and Capture. After downloading and running the ap on my Desk Top running Windows 11 and Edge  it still would not scan. Now the printer won't scan using  the scanning ap or copy . When I try to copy the printer starts by showing number 1 on the display but then it just hangs after that. All it does is print.

[Raj_05]

Hi @Jack_damax-1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're experiencing several issues with your HP ENVY 6055e printer when trying to copy and scan. Let's troubleshoot these step by step.

Copying Issues:

If the printer starts but hangs after showing "1" on the display when trying to make a copy, follow these steps:

Power Cycle the Printer:

• Turn off the printer, unplug it from the power source, and wait for about 1 minute.
• Plug the printer back in, and turn it on. Try to make a copy again.

Check Paper Jam or Print Queue:

• Ensure that there are no paper jams inside the printer that might be causing it to hang.
• Also, check the print queue on your computer to see if there are any pending print jobs that might be causing interference with the copying function.

Reset the Printer:

• Sometimes a reset can resolve issues. To reset the printer, find the reset option in the printer's menu or consult the printer's manual for instructions specific to your model.

Scanning Issues:

If you're encountering a "Scanner in use" error when trying to scan using HP Smart or HP Scan and Capture, try the following:

Close Background Applications:

• Make sure that no other applications or devices are using the scanner. Close any unnecessary programs on your computer.

[Raj_05]

Restart HP Smart and Computer:

• Close HP Smart completely and restart it. Also, restart your computer to clear any temporary issues.

Check Scanner Connection:

• Ensure that the printer is correctly connected to your computer via USB or over the network (if it's a wireless connection).

Update HP Smart and Printer Firmware:

• Ensure that both HP Smart and your printer's firmware are up to date. Sometimes updates include fixes for scanning and copying issues.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor utility from the HP website. This tool can diagnose and resolve printing and scanning problems automatically.

Reinstall HP Smart or HP Scan and Capture:

• If issues persist, try uninstalling and reinstalling the HP Smart app or HP Scan and Capture app on your computer.

By following these steps, you should be able to troubleshoot and resolve the issues you're facing with copying and scanning on your HP ENVY 6055e printer.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Jack_damax-1]

Thank you Alden-4.

I have tried these remedies  in the past without success. I've also tried a cold re-install of the printer and HP Smart, as well as opening my desktop pc to remote access by an HP Tech Service tech which ran between two and three hours, also unproductive. Maybe it's time for a warranty claim for replacement.

[Jack_damax-1]

How can I determine which applications are running in the background and have printer access. That would possibly remedy the Scanner in use message.

Thanks,

Jack-damax-1

[Jack_damax-1]

Thanks Alden4. Can I reset the printer using HP Smart?

[Raj_05]

Hi @Jack_damax-1,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support