HP app says Scan is currently unavailable

[Ltripreno1]

The HP app says  Scan is currently unavailable.  Also, HP App does not see or report printer status.

I can successfully print to the printer from the PC.  The PC is a HP Pavilion Gaming laptop 15-dk0xxx

The printer is successfully connected via network.  As I said, I can print to it.

I ran HP Print and Scan doctor app.  This app successfully scans.  This app shows no problems.

BUT...the HP app shows  Scan is currently unavailable.   The HP app also does not show or report printer status....it says   Printer status unknown.

I have rebooted PC.  I have turned off and on the printer.

[ShlomiL]

Hi,

Please open HP App, right-click the top printer icon, and then click on Forget Printer.

Now, click the plus icon and follow the steps to reconfigure the printer on HP App.

May you see any difference?

[Ltripreno1]

Thanks for the suggestion.  It changed the problem slightly, but did not solve it.

HP app now shows the printer as offline.

I rebooted the computer as well as turned off and back on the printer.

During diagnosis, the printer printed just fine.  And I printed an email just fine.  Even though HP App says it is offline.

The Scan button in HP App says that scanning is not available.

I ran HP PSD and it found no problems with scanning.  I did a test scan and it worked fine.  Even though HP App shows it offline.

I think HP PSD is using a different program to scan.   HP Scan app instead of HP App.  Can I use HP Scan?

[ShlomiL]

Thanks for clarifying.

Please print and evaluate a Wireless Test Report

From the home screen on the printer control panel, swipe down to open the Dashboard, and then touch the Wireless icon

Touch the gear icon and then select Print Reports.

Print a Wireless Test Report from this screen.

Can you see any warning or alert listed on the printed report?

Please let me know,

Shlomi

[Ltripreno1]

No, no warnings.

I am no expert, but I cant imagine it is the network.

I can print to it.  HP PSD can scan from it.  Network working OK.

But HP app cannot scan from it.

[Ltripreno1]

Another data point.

I found Windows Fax and Scan app.  That app successfully scanned.

It seems the problem is in the HP app.

Cheers,

[ShlomiL · Accepted solution]

Try resetting the HP app and check,

search for HP App, right-click it and select More Settings, there look for App Settings.

Try resetting the app and check for any difference.

If the same persists, try uninstalling it from the same place and then reinstall it from the Microsoft Store.

Shlomi

[Ltripreno1]

I went right to uninstall and reinstall.

That worked.

Thanks!