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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎07-31-2022 12:47 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z7AV)
Operating System: Microsoft Windows 11

Hello,

I'm in trouble with my HP deskjet All in one 2510 Scanner that worked properly on another win10 pc.

 

I have performed a complete uninstall as described in another post and after a complete reinstall and it works.

 

The problem begin when I restart the pc. It doesent work anymore and I need to reinstall the drivers again.

The message displayed is: Hp deskjet 2510 series not found.

The printer works fine but not the scanner.

Taking a look in windows device properties i can see tha it works properly, but this is not real.

 

Please, do you have any suggestion ?

 

Thanks 

 

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