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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎03-14-2017 08:59 AM

HP Recommended
Product: Office Jet Pro 6830
Operating System: Linux

I cannot get HP Device Manager to work on my computer. I want to set it up so I can scan documents from the computer.

 

Computer: System 76 Laptop

Operating System: Ubuntu 16.04 LTS

Printer: HP OfficePro 6830

 

The Ubuntu printer function connects to the printer and prints perfectly. However, neither of the Ubuntu scan functions (Simple Scan or Xsane) will find the printer for scanning. So I downloaded and installed the HP Device manager for Linux. It doesn't even find the printer. The printer is connected to my router, as is the computer.  

 

I also have a Dell laptop with Windows 7 that connects to the router with Wi-Fi and HP Device Manager works perfectly from that machine.

 

Any suggestions on how I can get the Linex machine to scan from the HP OfficePro?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2017 06:17 PM

HP Recommended

@abeastwood, welcome to HP Forums, this is a great place to get support, find answers and tips.


I understand that you cannot configure your HP Printer with ubuntu to scan.

 

As of now, HP does not have support for ubuntu. If you have any other issue please let us know.

 

You have a good day ahead.

Rainbow23 - HP Support.

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1 REPLY 1

‎03-14-2017 06:17 PM

HP Recommended

@abeastwood, welcome to HP Forums, this is a great place to get support, find answers and tips.


I understand that you cannot configure your HP Printer with ubuntu to scan.

 

As of now, HP does not have support for ubuntu. If you have any other issue please let us know.

 

You have a good day ahead.

Rainbow23 - HP Support.
Was this reply helpful? Yes No
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