HP easy Scan no longer working Mac OS Mojave 10.14.4

[OFD]

I have used the HP easy scan application previously with no issue, however it has now stopped working I have a yellow warning triangle on the printer icon in the Scanning app.  I have gone into applications and moved the app to trash and reinstalled but its the same issue.  I have a Macbook Air (Early 2014) running version Mac OS Mojave 10.14.4.  Can anyone advise how to resolve?  Thanks in advance.

[TEJ1602]

@OFD, Welcome to HP Support Community!

Once launching HP Easy Scan ensure there is no alert mark near the listed scanner name.

If there is such click the Presets menu and press on Browse Scanners, then select your printer and try scanning again.

If the same remains try the following:

From your Applications folder or its HP subfolder delete any existing HP Scan or HP Easy Scan application, delete it by moving it to trash, then empty the trash.

Next, install the latest HP Easy Scan, it will be installed within the Applications folder:

Finally, ensure your drivers are up to date by clicking the Apple icon, select About this Mac and then press Software Update.
Click Store on the top menu bar, click Reload Page, click Update All if any updated are available.

If the issue persists, try using Image Capture.

Let me know the outcome.

Cheers 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[TEJ1602]

@OFD

This post is with reference to the thread you had created at your friendly neighborhood (HP Support Community),

I would like to know if the resolution we had provided worked for you?

If you have any other queries, feel free to reply at any time,

And thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, Have a great day!

[OFD]

Hi 

Moving to trash didn't work.  I had to download HP easy install I think it was called and then unistall the folder.  Once finished I reinstalled it and it now works.

Thank you for your help though.

Regards 

OFD

[TEJ1602]

@OFD

Glad to know everything up and running.

Do reach us out if you need any assistance in the future.

Cheers 🙂