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‎07-30-2022 01:08 PM

HP Recommended
Product: HP ENVY 6020e All-in-One Printer
Operating System: macOS 12.0 Monterey

My HP envy 6020 does not copy/print from the glass. The light is on, but the buttons in the printer do not light up when I add a document into the glass to be copied. 

Category:
1 REPLY 1

‎07-31-2022 07:48 AM

HP Recommended

Hello, 

 

If you open the scan lid and close it, the Copy color/black icon at bottom right of the printer should glow. 

Below is the video for your reference. 

https://www.youtube.com/watch?v=h9PnkQsvya0  

If the issue still persists, kindly check the Color of the light in the printer. Below is the URL that should help you in troubleshooting based on the color of the light on the printer.

https://support.hp.com/us-en/product/hp-envy-6000e-all-in-one-printer-series/2100187505/model/210018... 

Regards,
Jabzi

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