HP envy will only save two of five pages when using my ipad camera to scan

[gardener4]

Hello, I have an HP Envy 5020.  I am using the HP Smart app to scan five pages using my Ipad camera.  I open the icon saying scan using camera.  I scan all the pages through the camera, following the instructions, which are simple, but preview shows it has only saved two, the first and last.  Any ideas please?  

I have tried more than once and I have the same issue. I am baffled.

many thanks

[Kumar0307 · Accepted solution]

@gardener4, Welcome to the HP Support Community! I’m here to help.

I understand you have issues while scanning on the iPad using the HP Smart app.

Make sure the HP Smart app is up to date.

Go to the App Store and check for updates.

Also, update the iPad. Try scanning.

For more info on scanning, refer to - How to scan with an HP printer

If the issue persists, follow the steps mentioned in this document.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!