HP m633 all stored jobs are stored in a directory testName instead of user's username

[supercnote]

I have a m633 laser jet printer setup on a print server with the pin-to-print function enabled.  Whenever anyone prints it is stored under testName instead of the user's name or username.  I have other printers where this functions as expected, user sends print to printer > looks up username on printer stored jobs > enters pin to print job.  I'm not sure why the m633 doesn't work the same way unless I'm missing something.

Print Driver: HP LaserJet MFP M631 M632 M633 PCL-6 (V4)

I just updated the print driver today and the universal print driver doesn't have the Print and Hold function.

[Alden4]

Hi @supercnote,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with the pin-to-print function on your HP LaserJet Enterprise Flow MFP M633z printer. Since you've already updated the print driver and ensured that the pin-to-print function is enabled, there might be a few other things to check.

• Printer Firmware: Ensure that the printer firmware is up to date. Sometimes, firmware updates can resolve compatibility issues or add new features.
• Printer Configuration: Double-check the printer settings to make sure that the pin-to-print function is configured correctly. There might be specific settings related to job storage and pin-to-print that need adjustment.
• User Authentication: Confirm that user authentication is set up correctly on the printer. This includes ensuring that users are properly authenticated before printing, which allows the printer to associate print jobs with specific users.
• Driver Settings: Check the driver settings on the print server to see if there are any options related to job storage or pin-to-print that need to be configured.
• Test Environment: If possible, try setting up a test environment with a different printer of the same model to see if the issue persists. This can help determine if the problem is specific to the printer or if it's related to the configuration.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Repairatrooper]

For the current Smart Universal Printer Driver 4.01the release function is listed under basic functions

.On Standard Universal Printer Driver 7.2

It is possible that the job storage is not enabled in the device settings tab of the printer preferences for the driver. It is not listed like other features such as duplex and can be disabled. Change from off or automatic to on.