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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

My printer with not copy. Black ink cartridge is full. Light scans material to be copied, but pages comes out blank. I have rebooted the printer. 

1 REPLY 1
HP Recommended

Try these steps to resolve the issue:

  1. Clean the print head: Go to the printer control panel, select the "Maintenance" or "Tools" option, then select "Clean Printhead."

  2. Check the paper: Make sure the paper being used for copying is not wrinkled, torn, or damp.

  3. Replace the ink cartridge: If the ink cartridges are low or out of ink, replace them with new cartridges.

  4. Check the copy settings: Ensure the copy quality settings are set to "Normal" or "Standard" rather than "Draft" or "Fast."

  5. Perform a hardware reset: Turn off the printer, unplug it from the power source, and wait for a minute. Plug the printer back in and turn it on.

If the issue persists, you may want to reach out to HP Support for further assistance.

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