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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-20-2021 09:31 PM

HP Recommended
Product: HP officejet 3830
Operating System: Microsoft Windows 10 (64-bit)

Hi

My HP Officejet 3830 was acquired recently and I had no problems so far both printing and scanning. It's connected wireless to my HP laptop on Windows 10. I can print from the computer so the wireless connection is working. However when I try to scan the screen on the printer shows "no computer found". If I try to scan with HP Smart it shows "scanning currently unavailable".

I'm in Australia. Any help will be appreciated, Thank you.

Category:
1 person had the same question
1 REPLY 1

‎04-21-2021 06:22 AM

HP Recommended
@MyPrepaidCenter wrote:

Hi

My HP Officejet 3830 was acquired recently and I had no problems so far both printing and scanning. It's connected wireless to my HP laptop on Windows 10. I can print from the computer so the wireless connection is working. However when I try to scan the screen on the printer shows "no computer found". If I try to scan with HP Smart it shows "scanning currently unavailable".

I'm in Australia. Any help will be appreciated, Thank you.

I would suggest you to try running the HP Print and Scan doctor to resolve scanning issues and see if you are able to scan using the Printer. I would also suggest you to install the HP DeskJet 3830 series Full Feature Software and Drivers from HP website. Let us know how it goes.

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