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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎08-02-2021 02:42 PM

HP Recommended
Product: HP pagewide pro mfp 577dw

HP just pushed an firmware update that is causing a scan to e-mail issue; instead of remembering the scan to email from credentials the machine auto populates with a from of debug_msg   

 

The only way around this is to enter your credentials for From every time you want to scan to e-mail. no matter how many times you enter your credentials into the printer the printer will not remember the correct From e-mail.

 

Anyone with a fix would be great or if someone know how to get the old firmware for this machine that would be great.

Category:
4 people had the same question
10 REPLIES 10

‎08-02-2021 04:24 PM

HP Recommended

What revision of firmware? We have many of these installed at client sites and have not had an issue. About the only way to backdate firmware on these is to find the older firmware update utility and extract the update file using a program like 7Zip to extract the .ful file onto a usb key and then startup the printer with the usb key inserted into the printer. It will see the file and install that version of the firmware.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-02-2021 06:05 PM

HP Recommended

we have about 30 of these machines the one's with the old firmware work fine the one's that auto-updated the firmware to 

Firmware

Version:

2127A

Operating systems:

Windows 10 (64-bit)

Release date:

Jul 27, 2021

 

ALL have the same error

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‎08-02-2021 10:23 PM

HP Recommended

We are having the same issue with some of our machines today have you had any feedback from HP or found a solution?

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‎08-03-2021 06:54 AM

HP Recommended

NOT ONE WORD FROM HP ON A FIX.....spoke to them online and they had no solution it is a shame that HP would care so little about its customer base

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‎08-03-2021 08:04 AM

HP Recommended

I have the same problem with the new firmware on a HP PageWide Pro 477dw

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‎08-03-2021 03:00 PM - edited ‎08-03-2021 03:01 PM

HP Recommended

Got some old firmware that did the trick for us.

 

In the link below is the 577 firmware

 

I have a copy of 477 as well that ill upload as I see a request for that as well.

 

https://drive.google.com/drive/u/0/folders/1IU4UVtx1xgtwe3dJsrW3PQ1o541WO4ru

 

Pop it on a fat32 flashdrive in the root of the drive.

 

Plug in to the Printer, Wait a min and it should show up under the USB drive. Install it and presto should be working.

 

Also remember to turn off auto updates for the next couple of weeks.

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‎08-03-2021 03:18 PM - edited ‎08-03-2021 03:20 PM

HP Recommended

This is a known issue and the fix is as follows if applying from a USB stick does not work for you:

 

First disable auto update to prevent newer firmware from being applied. YOu find this setting through the embedded web server under  tools>printer updates

 

Repairatrooper_0-1628025014213.png

 

The easiest method to downgrade the firmware is to either obtain or extract the .ful2 file. If you have the update utility and run it, it will not detect the printer as updatable because the firmware date code will tell the utility that a newer firmware is already installed. To extract the file from the utility, install 7zip and open the firmware update utility file. Extract the .FUL2 file and then you will need to open a command prompt on your PC with administrative privileges. You will also need to share the printer on your computer.

The syntax for the command that you type into the command window is as follows:

 

copy /b [enter file name of firmware here or drag and drop the file] \\nameofcomputer\sharenameofprinter

 

Repairatrooper_1-1628025411054.png

 

The printer will startup like it is going to print and may eject a page but will then power off, restart and download and apply the update\downgrade.

 

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎08-05-2021 06:35 AM

HP Recommended

Can you imagine having to now "share" 100+ devices across multiple sites to apply this? They are network based for a reason. 

Thank you for all the information and all you did this far. Can't believe we have to rely on users to help rather than HP.

Sad days.

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‎08-05-2021 06:40 AM - edited ‎08-05-2021 06:41 AM

HP Recommended

HP could "fix" this by repackaging an older working version and rewriting the date and checksums. Then the device could get the update on it's own and be back to before this all went down.

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