HP photosmart 5520 series not found

[Rurnbull]

Hi guys,

Hopefully someone can help, all of a sudden my printer has stopped scanning.  I can scan and send to email without issues, however no joy at all when I try and scan through my laptop with the error message "HP photosmart 5520 series not found".  I've uninstalled all HP software and reinstalled twice, (once wire-lessly and once via the USB) and still receive the same error message.   Printing isn't an issue so the printer is connected, it's just an issue with scanning which is the main feature I use to send over time- sheets etc for work.

Hopefully someone might have an idea what else could be up?

Cheers,

Jimmy

[sandytechy20]

@Rurnbull

Welcome to HP support community.

Check Windows Image Acquisition settings

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

You can refer this HP document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.