HP photosmart C309g EWS access

[Amnawr]

HI , 

Since the Windows Creator update, the HP Solutions Centre software has stopped working and displays the error message HP Solutions centre cannot run because your devise installation is not complete. I have tried reinstalling the software several times without any luck. I'm now trying to use the imbedded web server to scan with however, I cannot remember the user name and password. I have tried admin and leaving the password blank without any luck. Can anybody help?

[sandytechy20]

@Amnawr

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are unable to access EWS page. I would like to help you resolve this issue. 

Perform network defaults and then login to the EWS page.

1. Press the Setup  button on the front of the printer.

2. Press the down arrow  until View Network Settings is highlighted, and then press OK.

3. Press the down arrow  until Print Network defaults is highlighted, and then press OK.

Once it is done,log in to EWS page

Use user id : admin and leave password : empty/blank

Let me know if that works.

Cheers.

[Amnawr · Accepted solution]

Hi Sandytechy20,,

Thanks for your reply. I managed to find the password and thought I had tried the network reset but I just tried it again and it's cleared the and now it's not requested. Thanks again.

Amnawr.

[sandytechy20]

@Amnawr

Thanks for the reply.

I appreciate your time and effort.

Good to know that issue is resolved.

Feel free to contact us in feature if you need any assistance.

Cheers.