HP+ says send secure mobile fax for 2 years, what happens then?

[CactusEd]

I'm printer shopping, HP printer says it sends secure mobile faxes for 2 years, what happens then?  I can't find that info

[Dragon-Fur · Accepted solution]

@CactusEd 

Welcome to the HP Community.

HP Mobile Fax has been in an extended Trial period for a while - this "free for all" might be coming to an end, though I cannot find anything definitive that says one way or the other.

That said,  The Terms of Service contract document currently provided on the Mobile Fax website appears say what it's always said - After the trial period ends, you will be provided the opportunity to purchase a subscription plan (requires a valid credit card).  Not selecting a plan and not providing the required credit card to pay for that plan will result in the Mobile Fax service terminating without you having to do anything else.

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service  

Android, Apple iOS, iPadOS, macOS, and Windows 10

 HP Smart - HP Mobile Fax

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Please do read the questions and answers in the FAQ section:

• For example, FAQ > Section What does the Mobile Fax service cost? 
  • Please review the Terms of Service by clicking here
• Below section FAQ > More FAQs

“More FAQs” calls this document - READ

•  HP Smart - Send Faxes with the HP Smart App
  • FAQ > Section “Can I cancel or remove Mobile Fax from the HP Smart app?”
  • FAQ > Section for Fax History >> "How do I see or save old faxes?"

Video

•  HP Deskjet Plus 4140 |4152 |4155 |4158 printer : Using the Mobile Fax

Reference

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

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HP DeskJet 4155e All-in-One Printer 

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

Excerpted – Section Disclaimers

Dual-band Wi-Fi™: Wireless operations are compatible with 2.4 GHz and 5.0 GHz operations only. Learn more at HP Printers - Mobile Printing Solutions Compatible with HP Printers . Wi-Fi is a registered mark of Wi-Fi Alliance®. Supports both 5.0 GHz and 2.4 GHz using up to 112 non-overlapping channels v. only 3 non-overlapping channels for 2.4 GHz only. Supports 5.0 GHz band (up to 150 mbps) v. 2.4 GHz band (up to 72.2 mbps). Internet access must be purchased separately.

HP+ Benefits include

About HP Smart Advance for HP+ printers

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[CactusEd]

Thanks so much.  So HP will let me know how much a subscription to mobile fax costs as the free trial period ends and not before.  Also I read the part where it says the free trial period can be terminated at any time.   When companies keep secrets like prices from their customers it makes me think they don't want me to know the costs for a reason so I think I'll pass even though it's possible I won't find a better deal elsewhere.  I don't buy pigs in a poke. 

[Dragon-Fur]

@CactusEd 

You are welcome.

The Mobile Fax has never cost anything - a long time now (over a year?)  it has been free for the using.

It makes sense - at least to me - that HP does not post plan costs before the cost structure and plans are ready.

That said, sure - pass on the option and / or the printer.

If you move into an OfficeJet Pro model series, these printers include an onboard fax - printer fax might still require a land line.  Check the specs for any brand or model, of course, to know what is required.

Regardless of printer model or brand, there are free and eFax paid options available - a search will likely provide options for your region.

Good Luck.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[CactusEd]

After thinking about it I've changed my mind, sometimes buying a pig in a poke works out.  If the mobile fax charges turn out to be more than I'm willing to pay there are other ways to send a fax especially with as seldom as I need to fax.  The ad says two years of free mobile fax and that may be long enough since I'm 72 now.  If I'm lucky enough to still need to send a fax after the two years I'll work it out then.  Regardless, paying $17 a month for something like eFax isn't going to happen but paying an extra hundred bucks or so for a machine that'll probably send a couple of free faxes a year doesn't make sense either.

Thanks again, you've been very helpful.  Sometimes talking something thru with someone knowledgeable is all that's needed.