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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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Locked

‎05-27-2023 06:38 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 8320 printer/scanner. I have just moved property. Previously my printer and my computer were connected to the modem directly, Currently in our new property the device is in a remote room but the  printer and computer are connected by wireless. 

I use HP scan and capture a lot of documents via scanning. Now I cannot connect. In the HP Scan and Capture app via settings the printer is recognized  but will not connect. I have deleted the app and reloaded without success.

Help would be appreciated.

Category:
1 REPLY 1

‎05-28-2023 10:51 AM

HP Recommended

Hi,

Please clarify your printer model to better understand its capabilities, HP does not have any printer model named as 8320 .

 

Shlomi



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