HP scan and capture doesn't show my printer slect devise enter my IP address still no good

[Roc061]

on my Hp Pavilion laptop When i go to 'HP scan and capture' it doesn't give me capture documents it goes automatically to camera.

When i go to manual search and enter either the IP address or host name it tells me 'Specify devise not found'.

It was printing OK until it went off line, I ran HP Smart now i have this issue.

[Dragon-Fur]

@Roc061 

Welcome to the HP Community --

HP Scan and Capture requires that the Full Feature Software is installed (and working).

==========================

Offline Condition

Although the printer appears to be switched on, it does not communicate with other devices on your network.

Consider >> Restart All

Restart Everything, including the router that controls your network

Next,

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

AND

Troubleshoot a Wi-Fi connection to an HP printer 

==========================

 Printer - Full Feature Software

================================

 Remove / Install the full driver printer software

If not done by this point...

Restart everything, including the router that controls you network.

Can't stand it?  At least restart the printer and the computer and any device you can stand to be without for a short time.

Next,

Run Windows Updates  --  If any updates are installed, Restart the computer and log in.

Next,

Printer - Full Feature Software - Install

If you have not done so, consider

• HP Full Feature Software / Full Driver printer software - supports printing and scanning from the web, printing in in other software and programs (for example, Word), and provides access to the full range of Printing Preferences / Shortcuts.  The full driver adds at least two shortcuts to the Desktop:  Printer Assistant and HP Scan.  If the printer model includes built-in Fax hardware, the software supports the setup and use of the Fax driver.  No Sign-in required.

If the full driver printer software is (already) installed but not working,

• Uninstall any printer software from Control Panel > icon view > Programs and Features
• Restart the computer and sign in.

What if?

NOTE: If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft: Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Next,

• Check (for the Printer) in Devices and Printers  > If found, Right-Click Printer and Remove -- If any changes are made, that is, you remove anything, Restart the computer and sign in.

Next,

• If using a printer USB cable between the printer and the computer, disconnect the cable before installing the printer software.

• Download and Save the Full Feature Software installation package or the Easy Start Software

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install  <<<

HP OfficeJet Pro 9010 EasyStart Printer Setup Software – Offline Use Only 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

Optional – Supported for your printer

Next – HP Universal Scan Software - NOTE:  Model and Operating System version Dependent

 HP Universal Scan Full Feature Software adds OCR libraries to installed HP Scan software. 

HPUS (also) installs a new, full featured, (and separate) HP Scan software shortcut to the Desktop.

Note:  HPUS can be installed as standalone or installed after the full feature printer software.

After the software is installed, Restart the computer and sign in

HP Universal Scan Software provides a larger GUI to make using the software easier on high-resolution screens.   New features have been added to the main menu to help with navigating the settings.

 HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

==========================

HP Scan and Capture - App

If the Offline condition is resolved and the Full Feature Software is installed (and functional)

HP Scan and Capture should work as expected.

Example 1 - HP Scan and Capture - Setup

Scan_and_Capture_Add_Select_Device_2

Example 2 - HP Scan and Capture - Settings

Scan_and_Capture_Document-Photo_Settings_2

=+=+=+=+=+=+=+=+=+=+=+=+=+=

References / Resources

------------------------------------------------------------------

HP Scan and Capture

Available from the Microsoft Store (formally Windows Store) - Requires Windows 8 or higher

Download-Save-Install   HP Scan and Capture

 Description

HP Scan and Capture is a simple and fun application that captures photos or documents from any* HP scanning device or your computer's built-in camera.  These images can be previewed, edited, saved, and shared to other applications.

* NOTE:  The correct HP drivers for your scanner must be installed from HP's Support Website.

HP Scan and Capture features an adjustable screen size.

Application controls / options

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Scroll / Search for HP Scan and Capture

Left-click on the App for options associated with this app.

If available, Click Advanced for additional controls.

------------------------------------------------------------------

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet Pro 9018 All-in-One Printer  

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