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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎01-16-2023 09:09 AM

HP Recommended
Product: HP LK 500 MFP M570dn
Operating System: Microsoft Windows 11

Hi having trouble with the HP scan dekstop application. Every since the windows 11 upgrade the scanner app no longer works from the desktop. I can print fine and use the printer screen itself to scan. Our end users can no longer use the HP scan desktop application.  It errors out and says the scanner is not available. Please assist.

What I have tried:

-reinstall printer drivers, remove old drivers

-update firmware on printer

-update desktop and latest bios

-restart the WIA service

-tried via IP and USB attached

-tried a different usb port

-tried on three separate computers 

-tried print scan doctor (no issues)

-tried HP smart (cannot see the scanner)

-restarted spooler service

-sfc check

 

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