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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-24-2020 03:37 PM - edited ‎04-24-2020 03:38 PM

HP Recommended
Product: HP LJ Pro M428fM429f
Operating System: Microsoft Windows 10 (64-bit)

Hi. I am trying to send a scanned file to my Email using HP Scan software.

 

After hitting a "Send" button,  I was expecting Outlook would come out so I can send it to Email, but no response. No error message, nothing. 

 

What did I miss? 

 

hp3.jpg

hp1.jpg

hp2.jpg

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-25-2020 12:23 AM

HP Recommended

Hi,

Please try creating a new text document on your desktop, right-click it and select Send To > Email Recipient.

 

Does it launch a new message with this file attach or not responding at all?

This is the same action as taken by the HP Software, this will allow understanding if the problem relies on HP Scan or with Microsoft software.

Assuming it does not work, try repairing Microsoft Office, else contact Microsoft as the OS and Outlook cannot complete the same task regardless of any HP Software and this should be resolved.

 

If it works while using this method, can you see any difference while using HP Scan Extended instead?

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎04-25-2020 12:23 AM

HP Recommended

Hi,

Please try creating a new text document on your desktop, right-click it and select Send To > Email Recipient.

 

Does it launch a new message with this file attach or not responding at all?

This is the same action as taken by the HP Software, this will allow understanding if the problem relies on HP Scan or with Microsoft software.

Assuming it does not work, try repairing Microsoft Office, else contact Microsoft as the OS and Outlook cannot complete the same task regardless of any HP Software and this should be resolved.

 

If it works while using this method, can you see any difference while using HP Scan Extended instead?

http://ftp.hp.com/pub/scanners/HPScanExt/HPScanExt.msi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎04-27-2020 10:46 AM

HP Recommended

Hi,

 

Scan extended works!

 

Thanks. 

Was this reply helpful? Yes No
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