HP smart is not seeing my printer for scanning however I can print

[Tetia]

I'm able to print on my HP Envy printer however when I try to use hp smart to scan; it's not see my printer. I can print

[Max3Aj]

@Tetia, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're able to print from your HP ENVY Photo 7855 on Windows 11, but HP Smart isn't detecting the printer for scanning. Let's walk through some steps to get scanning working again.

Restart Devices

• Power off your printer, PC, and Wi-Fi router.
• Wait 30 seconds, then power them back on.

Check Network Connection

• Ensure your printer is connected to the same Wi-Fi network as your PC.
• On the printer's touchscreen:
  Go to Wi-Fi Settings > Network Setup > Wireless Settings > Wireless Summary to confirm connection.

Use HP Smart’s Diagnose & Fix Tool

• Open the HP Smart app on your PC. HP Smart
• Click the wrench icon (bottom left corner).
• Select Diagnose & Fix, then follow the prompts.
  HP Scanner not working - Troubleshooting scan issues | HP® Support

Re-add the Printer in HP Smart

• In HP Smart, click the printer icon > Remove Printer.
• Then click Add Printer and follow the steps to reconnect.

Enable Windows Services for Scanning

• Press Windows + R, type services.msc, and press Enter.
• Ensure the following services are Running and Set to Automatic:
  • Windows Image Acquisition (WIA)
  • Shell Hardware Detection
  • RPC (Remote Procedure Call)

Update HP Smart and Printer Firmware

• Make sure the HP Smart app is up to date from the Microsoft Store.
• On the printer:
  Go to Settings > Printer Maintenance > Update Printer.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support