-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Scanning, Faxing, and Copying
- HP smart scan to email outlook support

Create an account on the HP Community to personalize your profile and ask a question
07-27-2022 08:51 AM
The HP smart app supports a share via email option. The only email application shown is windows mail. Is there a way to change this to outlook?
Solved! Go to Solution.
Accepted Solutions
07-27-2022 09:10 AM
Welcome to the HP User Community.
@TexasOurTexas wrote:The HP smart app supports a share via email option. The only email application shown is windows mail.
Is there a way to change this to outlook?
No - HP Smart (at this writing) likes the sender email address to be added to Windows Mail.
Option...
If you have not done so,
Install the Full Feature Software / full driver printer software.
Video / How-to
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
The full driver printer software includes HP Scan
HP Scan includes Save to Email support for two installed mail clients: Thunderbird and Outlook
Example - HP Scan - Email as PDF - More > Destination
9025_HP_Scan_PDF_to_Email_3
References / Resources
Technology Tips – Video Gallery -- From our HP Expert greenturtle
HP OfficeJet Pro 8020 / OfficeJet Pro 8030 – Video Library
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
OR
Open the Homepage / Support Website for your printer
Category Software and Drivers > Check/ Get the App
>>> Open and Read >>> HP printer setup (HP Smart app)
NOTES:
- Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
- Disconnect from Virtual Private Network (VPN) connection before downloading.
- Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
- Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup. Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
- HP Smart requires that you sign into the application using your HP Account credentials.
- When working through a browser to access HP Smart, be sure you have Cookies enabled. If cookies are enabled and you are having trouble, clear Cache and Cookies. And / Or … Try a different browser – assign that browser as the Default. (Note: Chrome not working? Use / Assign a different default browser.)
- Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.
- Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples:
- What are the requirements to use the HP Smart app?
- Which printers are compatible with the HP Smart app?
- Why do I need to sign in or create an account to use the HP Smart app features?
- Which languages does the HP Smart app support?
- Older versions of the HP Smart app no longer support the required login feature.
- Update the application to the latest version to access / use HP Smart
- FAQ examples:
===================================================
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 8035e All-in-One Printer
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
07-27-2022 09:10 AM
Welcome to the HP User Community.
@TexasOurTexas wrote:The HP smart app supports a share via email option. The only email application shown is windows mail.
Is there a way to change this to outlook?
No - HP Smart (at this writing) likes the sender email address to be added to Windows Mail.
Option...
If you have not done so,
Install the Full Feature Software / full driver printer software.
Video / How-to
HP Officejet Pro 8025 | 8020 | 8035 : Download and install full software solution (updated Feb2021)
The full driver printer software includes HP Scan
HP Scan includes Save to Email support for two installed mail clients: Thunderbird and Outlook
Example - HP Scan - Email as PDF - More > Destination
9025_HP_Scan_PDF_to_Email_3
References / Resources
Technology Tips – Video Gallery -- From our HP Expert greenturtle
HP OfficeJet Pro 8020 / OfficeJet Pro 8030 – Video Library
HP Smart for Windows
HP Smart is an application available in the Microsoft Store
OR
Open the Homepage / Support Website for your printer
Category Software and Drivers > Check/ Get the App
>>> Open and Read >>> HP printer setup (HP Smart app)
NOTES:
- Read FAQ - including - What are the requirements to set up a printer using the HP Smart app?
- Disconnect from Virtual Private Network (VPN) connection before downloading.
- Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
- Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup. Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
- HP Smart requires that you sign into the application using your HP Account credentials.
- When working through a browser to access HP Smart, be sure you have Cookies enabled. If cookies are enabled and you are having trouble, clear Cache and Cookies. And / Or … Try a different browser – assign that browser as the Default. (Note: Chrome not working? Use / Assign a different default browser.)
- Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed. For example, full driver provides access to Shortcuts and Printing Preferences.
- Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
- FAQ examples:
- What are the requirements to use the HP Smart app?
- Which printers are compatible with the HP Smart app?
- Why do I need to sign in or create an account to use the HP Smart app features?
- Which languages does the HP Smart app support?
- Older versions of the HP Smart app no longer support the required login feature.
- Update the application to the latest version to access / use HP Smart
- FAQ examples:
===================================================
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 8035e All-in-One Printer
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"
07-27-2022 10:14 AM
You are welcome.
Happy Emailing.
Thank you for participating in the HP Community.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Helpful = Yes to say Thank You
Question / Concern Answered, Click "Accept as Solution"